Service operations are a core value addition to delivering great customer experiences, ranging across installations, repair, and regular maintenance. Often times, businesses search for ways to monitor the efficiency of field agents and even try to improve on the inefficiencies, if discovered. This search for efficiency has led to the discovery of unique challenges like
Is it easy to maintain product and brand awareness in this age of ever-increasing customer demands? No. It is even more challenging for small-scale businesses as they don’t have many resources to invest, which means they have to compromise after reaching a certain level. We are living in a highly competitive digital era where marketers
Recently, Salesforce launched Revenue Cloud, a new cloud product designed to give companies a holistic view of their revenue cycle and launch new revenue streams. “We are helping businesses accelerate growth, whether that means filling the gaps of lost revenue or doubling down on the areas of your business that are doing well,” Salesforce said
Dreamforce to You will be a free virtual event that spans from 12 Nov 2020 through December and includes live events, keynote sessions, personal consultations, and recorded material. The virtual conference is the result of the Covid-19 pandemic, which forced Salesforce in April to announce its plans to cancel its winter event at the Moscone
What is the most important objective of B2B businesses? All we want is to have constant, lifelong customers. To achieve this, one needs to engage the customers at each touchpoint and provide them a great experience in all areas. Salesforce Marketing Cloud closely observes the customer behavior and manages the activities from awareness to advocacy.
In the summer of 2020, Salesforce brought in new advances into the Consulting Partner Program by launching the Navigator Model. The Partner Navigator Program is the most customer-friendly approach so far to ensure the selection of the right partner for your Salesforce implementation. It will highlight the products, industries as well as services, each partner
There’s no doubt that immersive user experience plays a key role in conducting an online business while keeping the customers engaged. New trends keep emerging and changing in terms of sustainability, functionality, development, and website design. Conversational interfaces have become extremely popular using creating layouts and even AI. Be it a rudimentary landing page or
Tableau announced that it is combining its software with Salesforce’s Einstein Analytics arm. The new offering will be known as “Tableau CRM.” It’s the latest integration between the two companies following Salesforce’s $15.7 billion acquisition last year. “By bringing together the Tableau and Einstein Analytics teams earlier this year, and tapping into the power of
Microsoft may have ended their support for native mobile applications, but they continue to promote platform-agnostic solutions for development teams. After their purchase of Xamarin in 2016, Xamarin.Forms has seen considerable growth in popularity, and since .NET Standard and .NET Core provides an easy and intuitive way to create and manage libraries for all target
Let me break a bubble for you. Salesforce solutions are not as easy to implement as they advertise. Without the technical expertise and active engagement, CRM projects are bound to fail for reasons amounting to data quality, unrealistic expectations, and unsupervised project management. Congratulations on choosing the best CRM platform in the world! But there
