The evolution of Artificial Intelligence is in full swing now. Today, as the number of messaging apps users is increasing, it has become extremely important to resolve multiple queries without human interaction. This has led to the growth of the chatbots. What is a Chatbot? Chatbots are Artificial Intelligence programs with a predefined set of
A new era of Salesforce Service Cloud is underway with a bunch of Einstein AI capabilities incorporated into the product. The upcoming AI-leveraged Salesforce Service Cloud is being termed as “Proactive Service”. In order to power customer service workflows with Artificial Intelligence, Salesforce has gone forward for such a step and envisions the future of
